Macy's Credit Card Issues On Black Friday

Macy's Credit Card Issues On Black Friday

For several hours today during Black Friday, Macy's shoppers, in stores and online, weren't able to use their credit cards.

Users on Twitter complained of issues when trying to purchase items.

Users of the Lowe's website were told in an on-screen message that "The site is now offline". "Getting ugly out there", another user wrote.

Macy's acknowledged an issue, but seemed to downplay the impact.

At Macy's, which has over 700 locations across North America, many customers stood in line with credit cards and gifts cards in hand until they learned at checkout counters that card processors were not functioning.

"It is taking longer than usual to process some credit and gift cards", Radina Russell, a spokeswoman for Macy's, said in a statement.

Shares of Macy's Inc. fell 0.5% in the late session Friday amid reports it was having trouble with its credit card systems.

Ruth Ann Lorenz said she left the register and went to her bank to withdraw cash to buy a pair of shoes.

After 11 consecutive quarters of declines, Macy's CEO Jeff Gennette told CNBC early Friday that he was optimistic.

The company also experienced an outage on its website during Black Friday 2016.

But the slowdown's timing-as well as Macy's vocal, disgruntled shoppers on social media-is a black eye that could be heal as retail becomes increasingly cutthroat in the face of e-commerce's 2017 gains.

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