Microsoft Announces Free Replacement Program For Surface Pro 4 Display Flickering

Surface Pro 4 1

In a new support document titled "Surface Pro 4 screen flicker", Microsoft acknowledges that "a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that can not be addressed with a firmware or driver update".

The fourth-generation of the Surface series, the Surface Pro 4 was unveiled in early October 2015, alongside the Surface Book. If you had to pay for an out-of-warranty fix - which might have ran you up to $800 - Microsoft will be issuing you a refund.

For many users, the problems began after their warranty expired meaning Microsoft wouldn't provide a free fix. Unfortunately, the issue persisted, and has done so for nearly three years.

Some users took matters into their own hands, including popping their Surface Pro 4 into a freezer to temporarily fix the flickering.

For long-suffering Surface Pro 4 users it's time to take the laptop off ice and replace it with some champagne.

Microsoft has now acknowledged the problem, announcing the final and foolproof solution to the Surface Pro 4 flickering screen.

Microsoft has launched a replacement program for Surface Pro 4 units affected by the screen flickering issue.

In a new support document (via Neowin) Microsoft says: "Creating the best products and experiences for our customers is our top priority". If the agent determines that the Surface Pro 4 is eligible for the free replacement, customers should back up their data before they send it back.

This offer is extended to both consumers and commercial customers.

After attempting to solve the problem through firmware and drive updates, the tech giant finally admitted defeat and after "careful examination", agreed to replace a "small percentage" of devices impacted.

Microsoft explained the finer points of the replacement process for Surface Pro 4 tablets with flickering screens, noting that users will first need to install all Surface and Windows updates, in order to ensure that their tablets are "running in an optimal state".

It is unclear how many Surface Pro 4 units are affected by the problem.

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