Optus Sport team up with SBS for all remaining group matches

Spark New Zealand are confident they will be able to deliver Rugby World Cup television coverage to Kiwis next year

Optus will offer refunds to anyone who signed up for a $15 subscription to watch the World Cup.

In addition to allowing SBS broadcast rights, Optus said it will also provide free access to its Sports app until August 31.

The new agreement means SBS and Optus will broadcast all World Cup games until June 29 - and Optus customers who paid to watch the tournament will also receive a full refund, a spokeswoman told Daily Mail Australia.

Optus chief executive Allen Lew apologised "unreservedly to all Australians" on Sunday, but there were further issues later that night.

It's worth noting that some users reported issues when they first tried to obtain a unit on Monday, stating that Optus store staff were unable to validate subscriber email addresses. This has provided us with the confidence that out efforts have worked.

The telco is making Optus Sport free until August 31.

Optus also suggested that most of the problems were with customers using Apple devices and on broadband networks other than its own.

SBS, the public broadcaster, had traditionally broadcast all tournament games in previous years but in 2018, only had rights to show one game each day. "You are ruining the World Cup", wrote one user.

On Wednesday, Optus said it would allow SBS to broadcast a further nine days of matches, as streaming issues were smoothed out.

He conceded the Optus brand had been damaged and said he expected more people to sign up to the platform now it had been made free for the duration of the World Cup and the first two rounds of the next English Premier League season.

The issue has turned into a major political fight in Canberra, with Labor attempting to blame funding cuts by the Turnbull government for SBS not taking on the whole tournament, a claim rejected by the Coalition, which pointed to a deal in which SBS is will broadcast some EPL games in return.

Australia's second biggest telco has come under fire for its coverage of the World Cup, which has been marred by technical problems to its streaming service and left fans angry. "We want Australians to be able to experience the content we have on offer", he said.

"I have conviction in our content strategy and Optus will not waiver from our pursuit of this strategy".

Lew said the company will focus in the short-term on restoring trust with customers it disappointed.

'We found the actions we took through the course of the evening has led to a dramatic increase in performance for customers, ' he said.

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