Another Mobile Outage Hits Australian Customers

Mobile outages have been reported across Australia

Telstra's mobile network is reporting outages in cities across Australia, with customers affected by issues with 3G and 4G signals.

It is understood that the issue impacted a small number of people on smaller operators that tap into the Telstra network to resell services, such as Aldi Mobile and Woolworths Mobile, and that the issue has since been fixed.

Thousands of customers on mobile reseller services using Telstra's network were affected by outages from Monday night, with a Telstra spokesperson saying most problems had been resolved by Tuesday afternoon. "We apologise to these wholesale customers for any inconvenience".

The user-generated map of where Telstra users are experiencing issues.

Millions of Australians were left without internet access during the outage and even after restoring services, Telstra was unable to pinpoint the cause of the fault.

"During this time some Telstra Wholesale end users may not have been able to connect their services".

In a statement, the company revealed the software problem "triggered multiple elements across the network to fail" and even backup systems created to rescue the situation did not work.

MVNOs are telcos that use the Telstra network to sell phone plans on to customers.

It comes after Telstra's 3G and 4G mobile networks collapsed late last month, affecting major banks and businesses.

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