Apple Publishes New Support Article Addressing 2018 iPad Pro Bending Issues

Apple Publishes New Support Article Addressing 2018 iPad Pro Bending Issues

The issue grew in the weeks since the device began shipping in November, with users sharing photos online of their new iPad Pro appearing bent right out of the box. In response to those reports, Apple claimed in December that the issue resulted from the cooling process involved with some of its components and suggested to the Verge that it wasn't a defect.

Apple has had a rough couple of months following the release of it's 2018 iPad Pro after it was discovered that the device bends easily under minimal pressure. For the first time ever on an iPad, these bands are manufactured using a process called co-molding. The iPad Pro uses a new manufacturing processes that injects plastic into milled channels in the aluminum enclosure. After the plastic cools, the entire enclosure is finished with a precision CNC machining operation, yielding a seamless integration of plastic and aluminium into a single, strong enclosure. Apple says that as part of what it calls flatness inspection, it only allows a deviation of just 400 microns, which as the company says, is "less than the thickness of four sheets of paper". This process may create "subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use". Cupertino stressed that these slight bends are imperceptible during normal use and they don't affect the enclosure's strength or the tablet's performance.

Of course, it's possible some of the devices that are exhibiting bends in excess of Apple's tolerances are mistreating their devices. Instead of the curved edges found on previous-generation iPad models, the new iPad Pros feature a rectangular design with straight edges. He'd also said the levels shouldn't change during normal use and don't affect the function of the device. It's worth noting the page focuses specifically on this iPad model.

The support page reiterates that Apple has a 14-day return policy in place on products brought directly from the company, and it urges consumers iPad Pro owners who think the bend in their tablet exceeds the 400 microns standard to contact Apple Support.

If you're already an iPad Pro user that relies on the Apple Pencil and are planning on upgrading to a new iPad Pro, then Apple has a nasty surprise in store for you. Although this may explain a minor bend on some of its iPad Pro tablets, it doesn't help to explain the overall weak and easily bent structure of the device itself.

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